1 - General conditions:

We rent our apartments for a minimum of 7 nights, Middle and High season excepted. Each quotation includes household linen and the assistance of our staff during check-in and check-out. Electricity, water, heating, air-conditioning (if provided) and gas could be not included and payable locally. In some periods we are entitled to rent the apartments for a minimum of 7 nights. Our company has special offers for 7 nights stays in Venice when reserving 30 days or less before arrival. We accept reservations for a number of nights not multiple of 7 only upon request. All apartments are classified 3 stars*** and 4 stars****, 5 stars***** depending on their location, services, terraces, view, elevator and quality standard.

2 - Surcharges :

3 - Payment and booking conditions :

To rent one of our properties you have to contact our booking office, by filling in the booking form, specifying which apartment you are interested in and which payment method you prefer. If the apartment is available our booking offfice will send you a Rental Contract, to be filled in and sent to us. We consider a reservation valid after the payment of the account. The terms and methods of the payment are the following: account of 30 % of the total amount payable by Credit Card (filling in the Rental Contract authorizing us to charge the amount on your credit card; Credit cards accepted: Visa-Master Card-Diners-American Express) or Bank Transfer. The remaining 70 % of the rental must be paid at least 30 days before your arrival, always using the chosen method. For all bookings made within 30 days before the arrival, you will have to pay the total amount at your reservation. In this case it is only possible to pay by Credit Card. Please note that our price list is valid for the year 2004. Please contact our office for the quotation of the prices for the following years.

4 - Arrival and departure:

We will give you your apartment's address and the exact directions, in order to reach it, after the payment of the total amount. Remember to contact our staff or local reps in order to fix a time for a meeting at the apartment. If renting a Property in the city of Venice our Staff will meet you at the nearest Public Water Bus Station to the apartment or, upon request, our staff will meet you in Piazzale Roma (bus terminal) or at the Railway Station Santa Lucia and take you to the apartment. For this Transfer Assistance we will charge an extra fee (see Surcharges). It is essential that you inform us about your estimated time of arrival in Venice, Rome, Florence and Tuscany Properties, at least 7 days prior arrival. The transport with taxi/water taxi or public boat is not included. The Check-in is possible from 2.30 pm to 7.30 pm. If renting in Venice, for delays of half an hour and over on the agreed time you must contact our Venice office or our Venice representatives (you will find the phone numbers on the reservation voucher). If you fail to do so, we are allowed to charge a Delayed arrival fee (see Surcharges). If our company has not been informed of long delays and the client misses the check-in at the apartment, we are not responsible. In this case clients will be charged for any extra costs for alternative accommodation. Requests for night-time arrivals (later than 7.30 p.m.) have to be accepted and confirmed by us. In this case you will have to pay a surcharge for late arrival service (see Surcharges) to our Staff or local Reps. A person of our staff or a local Reps will meet you directly at the apartment (when renting a property in any locality outside Venice - see above different direction for Venice Property). In all localities this person will show you the house and how things work, will ask for the security deposit , will read electricity, water and gas meters (if not included), and ask to sign the inventory. If you find that an item in the inventory is damaged, you must report it at the latest within 12 am of the day after the arrival, otherwise our Society or local Reps will not be responsible for such item. You will be required to sign the following forms :Rental Rules, Privacy and Personal Detail Form (according to the Italian Law in matter of reporting Holiday stays to the local Police Office). Make sure to make all arrangements for the departure upon arrival. Otherwise, you must get in touch with our Staff or local Reps to arrange the timetable for your check-out at least one day before your departure. Apartments have to be vacated between 8.00 AM and 10.30 AM on departure day. If renting in Venice, in case of departure before 8.00 AM (not earlier than 6.30 AM) Rentalinitaly will require an extra charge of € 50,00. In case of services not included in the rental price, our local representative is allowed to cash the agreed amount or to withhold the security deposit until you will settle your bill. In case you don't arrive on the agreed date, your reservation will be held until 7am of the following date only.

5 - Security deposit:

Current Security deposit is:

Security Deposit

Stars	Euro
3	450.00
4	650.00
5	From 1000.00 to 2500.00

The security deposit will be required of you upon your arrival (payment done with credit card) and will be kept as a guarantee during your stay and will be given back to you at the end of your stay.

A refundable security deposit is required against possible damage or losses. It is payable to our local representative, if renting in Venice by credit card: Visa, Master Card, Diners or American Express, or euro cheques; if renting in other location it is payable by euro cheques or cash only. Our staff will not give the apartment keys to those who will not pay the security deposit. If you leave earlier than 8.00 am or in any case before the term agreed upon we are authorised to keep the deposit until we check the apartment to ascertain that nothing has been damaged. Afterwards our local representative will send you the deposit by mail. On departure time please remember that Local Reps will need sometime to check carefully the apartment.

6 - Party size:

We are entitled to refuse admittance to a number of persons exceeding that on the booking form or exceeding the number of beds of each apartment. Nobody else is admitted to stay in our apartments without our authorisation.

7 - Cleaning:

On arrival guests will find their apartment clean and tidy. The final cleaning cost is to be paid locally. Tidiness of kitchen or kitchen corner and the rubbish removal are not included in the final cleaning cost, this is the responsibility of guests. On the contrary, you will be requested to pay an extra charge of euro 40,00. If you request an extra household linen supply and midweek/daily cleanings, we will price to you the cost depending on the apartment you have reserved..

8 - Cancellation fees :

If you cancel a reservation you will be charged one of the following penalties depending upon the date of your written notification:
• 30% from booking time up to 45 days before your arrival
• 50% from 44 to 30 days
• 80% from 29 to 15 days
• 100% less than 14 days

9 - Rules for clients:

All building rules and regulations must be observed. Between 1 p.m. and 3 p.m. and 11 p.m. and 8 a.m. apartment occupiers shall not make any loud noise. Animals are not admitted in the lodgings unless other agreements have been taken. In the event that you do not follow our rules and the building rules and regulations ( such as noise during the mentioned hours, etc.), our firm or local Representatives reserve the right to drive you immediately away from the apartment without having to refund you. Moreover, our company or Local Reps will require additional charges (see Surcharges list mentioned below) in case you require the presence of our local staff during your stay for reasons such as losing the apartment's keys, forgetting the keys inside the apartment or for unjustified emergency calls for assistance in the property.

10 - Liability

In case of technical problem or cleaning not adequate, you are kindly requested to contact our office or Local Staff on the date of arrival to sort out any problem as soon as possible. Any complaints must be communicated, in writing, to our company or Local Reps at the beginning of your stay. You have to give us or our Local Reps reasonable time to solve the problem. If you leave the apartment before your departure date without contacting our office or its Local Staff, you will not be entitled to any refund or compensation. If the property booked is not available on the date of arrival or during the stay due to circumstances beyond our control or technical problem, we will guarantee alternative accommodation in an apartment of same size and category. If the rental price of the alternative property is less than the one originally rented we will refund you the difference.